Service Management: Strategy and Leadership in Service Businesses

by Richard Norman and Richard Normann

Examines the special characteristics that make services & the management of service organizations successful. Provides a comprehensive framework for service oriented businesses that stresses a... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0471904031
• ISBN13: 9780471904038
• Release Date: January 1984
• Publisher: John Wiley & Sons Ltd
• Length: 156 Pages
• Weight: 0.85 lbs.