Service Management

by Mona J. Fitzsimmons and James A. Fitzsimmons

Book Overview

Balancing conceptual and applied coverage of all aspects of the management and operation of services, "Service Management" has maintained the position as market leader through five previous editions.... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1259010651
• ISBN13: 9781259010651
• Release Date: April 2013
• Publisher: McGraw-Hill Europe
• Length: 544 Pages
• Weight: 2.35 lbs.

Customer Reviews

Service Operations

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