Service Management with Premium Content Access Card

by Mona Fitzsimmons, Fitzsimmons James, James Fitzsimmons

Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0077426975
• ISBN13: 9780077426972
• Release Date: March 2010
• Publisher: Irwin/McGraw-Hill
• Length: 541 Pages
• Weight: 3.10 lbs.
• Dimensions: 1.0" x 8.7" x 11.1"