Service Management in Computing and Telecommunications

by Richard Hallows

This work describes all aspects of service provision, from the definition of customer need to the day-to-day techniques of managing customer satisfaction. It includes guidelines for negotiating a... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0890066760
• ISBN13: 9780890066768
• Release Date: December 1995
• Publisher: Artech House Publishers
• Length: 140 Pages
• Weight: 0.84 lbs.
• Dimensions: 0.6" x 6.3" x 9.3"