Service Management for Dummies

by Marcia Kaufman, Robin Bloor, Fern Halper, et al.

A plain-English guide to managing IT from the customer's perspective Practical guidance on delivering and managing IT so that it meets the multiple needs and demands of a company and its customers and end-users-both inside and outside the organization-is hard to come by; this accessible book takes a common-sense approach that explains exactly what IT services are and how to fit them most effectively into a business Topics include setting a...

• Format: Paperback
• Language: English
• ISBN: 0470440589
• ISBN13: 9780470440582
• Release Date: May 2009
• Publisher: For Dummies
• Length: 314 Pages
• Weight: 1.17 lbs.
• Dimensions: 0.8" x 7.3" x 9.1"