The Service Management Course: Cases and Readings

by W. Earl Sasser Jr.

In this companion volume to the widely acclaimed "Service Breakthroughs: Changing the Rules of the Game, " Professors Earl Sasser, Christopher Hart, and James Heskett present 37 case studies and 10... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0029140919
• ISBN13: 9780029140918
• Release Date: June 1991
• Publisher: Free Press
• Length: 977 Pages
• Weight: 3.35 lbs.
• Dimensions: 2.0" x 7.6" x 9.6"