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Paperback Service Level Manager: Careers in It Service Management Book

ISBN: 178017294X

ISBN13: 9781780172941

Service Level Manager: Careers in It Service Management

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Format: Paperback

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Book Overview

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards...

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