Service Intelligence: Improving Your Bottom Line with the Power of It Service Management

by Sharon Taylor

Get the Right IT Services, on the Right terms, Without Hassles or Overpaying To gain the full benefits of technology--and avoid the staggering costs of technology failure--you must manage IT with vision, direction, and expertise. Only one set of methods is robust enough to do this: IT Service Management (ITSM). In Service Intelligence, ITSM pioneer Sharon Taylor shows business managers how to make the most of it...

• Format: Paperback
• Language: English
• ISBN: 0134769961
• ISBN13: 9780134769967
• Release Date: September 2017
• Publisher: Pearson
• Length: 208 Pages
• Weight: 0.65 lbs.
• Dimensions: 0.5" x 5.9" x 8.9"