Service in the Field: The World of Front-Line Public Servants

by Barbara Wake Carroll and David Siegel

As governments attempt to focus more on service delivery, it has become apparent that little is known about the people who actually provide the services. Barbara Wake Carroll and David Siegel discuss structural issues and analyse the various administrative reforms developed in the last few years. They highlight field officers' perceptions of the problems in the system and suggest ways to improve field office-head office relations and the operation...

• Format: Paperback
• Language: English
• ISBN: 0773517960
• ISBN13: 9780773517967
• Release Date: November 1998
• Publisher: McGill-Queen's University Press
• Length: 251 Pages
• Weight: 0.88 lbs.