Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way

by James Merlino

Book Overview

THE PROVEN MODEL FOR DRIVING POSITIVE ORGANIZATIONAL CHANGE Cleveland Clinic has long been recognized for driving some of the best clinical outcomes in the nation, but it was not always a leader in... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0071833250
• ISBN13: 9780071833257
• Release Date: October 2014
• Publisher: McGraw-Hill Companies
• Length: 288 Pages
• Weight: 1.15 lbs.
• Dimensions: 1.0" x 6.4" x 9.3"