Service Excellence in Tourism and Hospitality: Insights from Asia

by K. Thirumaran

Book Overview

Introduction: Service Excellence in Asian Tourism and Hospitality.- Part I: Designing the Service.- Service Design of Franchise and Independent Japanese Restaurants in Ho Chi Minh City, Vietnam.- Creating Excellent Guest Experiences: Servicescape and Processes.- Managing Customer Expectations: A Study of Two Four-Star Hotels in Malaysia and Singapore.- Part II: Managing Customer-Oriented Operations.- Measuring Customer Delight in Tourism and Hospitality...

• Format: Hardcover
• Language: English
• ISBN: 3030576930
• ISBN13: 9783030576936
• Release Date: January 2021
• Publisher: Springer
• Length: 220 Pages
• Weight: 1.13 lbs.
• Dimensions: 0.6" x 6.1" x 9.2"