Service Design: From Insight to Implementation

By Ben Reason, Atsushi Hasegawa, Lavrans Løvlie, et al.

Book Overview

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.

• Format: Paperback
• Language: English
• ISBN: 1933820330
• ISBN13: 9781933820330
• Release Date: March 2013
• Publisher: Rosenfeld Media
• Length: 216 Pages
• Weight: 0.95 lbs.
• Dimensions: 0.5" x 6.0" x 9.0"