Service Design Capabilities

by Nicola Morelli, Amalia de G�tzen, Luca Simeone, et al.

Introduction.- An approach to service design.- Core service design capabilities.- Designing for the level of service as interaction.- Designing for the level of 'service as infrastructure.- Designing for the level of service as systemic institutions.- Navigating service design tools using the map of capabilities.- Beyond this book.

• Format: Hardcover
• Language: English
• ISBN: 3030562816
• ISBN13: 9783030562816
• Release Date: August 2020
• Publisher: Springer
• Length: 89 Pages
• Weight: 0.73 lbs.
• Dimensions: 0.3" x 6.1" x 9.2"