Service Delivery Tools

by Stationery Office (Great Britain)

Service delivery, as defined in the CCTA IT infrastructure library, consists of the following functions: service level agreement; cost management for IT services; contingency planning; capacity management; and availability management. This is the second volume covering IT infrastructure management and is a companion volume to IT infrastructure support tools.

• Format: Paperback
• Language: English
• ISBN: 0113306334
• ISBN13: 9780113306336
• Release Date: January 1990
• Publisher: Bernan Assoc
• Weight: 0.60 lbs.
• Dimensions: 9.8" x 0.3" x 6.8"