Service Automation Framework

by Jan-Willem Middelburg

Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.

This book will give you deep insight into the concept of Service Automation, the concept...

• Format: Hardcover
• Language: English
• ISBN: 9401800626
• ISBN13: 9789401800624
• Release Date: February 2017
• Publisher: Van Haren Publishing
• Length: 182 Pages
• Weight: 1.85 lbs.
• Dimensions: 0.5" x 6.6" x 9.4"