Today's managers encounter tremendous resistance in getting others to buy-in to change. The ongoing rounds of downsizing and upheaval have taken their toll, leaving a legacy of skepticism. Therefore, managers must not only have ideas, but must be experts at "selling" the correct answers, information, and measurements to address issues of change. Securing the Future uses the Theory of Constraints, a breakthrough improvement methodology, to provide solutions to today's management problems. It documents the step-by-step approach to achieving a strategic vision of long-term competitive advantage, employment security, and customer satisfaction. Using a combination of parable, methodology, and case studies, this book presents an in-depth management road map to exponential improvement in any organization. If you are looking for concrete ideas on how to build the intellectual capital your organization will need in order to thrive in years to come, Securing the Future will show you the way.
This book provides practical tools to increase profits for your organization. Gerald Kendall shares the criterion to prioritize/choose themes for improving customer satisfaction. He suggests that one should focus on those issues for improvement so that the customer is either willing to pay a higher price or ready to give you additional volume, or this would prevent the customer from switching over to a competitor. Improving those customer dissatisfactions, that would not result in one of the above, would not benefit your organization at all. I find many such tips through out this book.
Excellent guide to eliminating market constraints
Published by Thriftbooks.com User , 25 years ago
I am a Jonah's Jonah focused on eliminating market (external) constraints in a variety of industries. I found this book while taking the External Constraint Course at the Goldratt Institute. While the Eli Goldratt book "Its Not Luck" was inspirational and the Institute class was excellent, "Securing the Future" is what I refer to day by day.
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