It was just like any other day...until it wasn't. I got out of bed, stumbled into the kitchen, powered on my MacBook, and there it was. An email that read "URGENT- Potential PII data leak in Salesforce found by hacker." My heart immediately sank. I thought to myself, Can this be real? What happened? How bad is it? This is one of those things that you only read about, but it doesn't actually happen to you... until it does. Join me on my journey...