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by Byrd Baggett

Book Overview

"Excellence in customer service results in long-term success," says Byrd Baggett. That's the reason everybody in business should focus on pleasing customers. Baggett reminds the reader of the habits that almost always result in happy, satisfied customers.

• Format: Hardcover
• Language: English
• ISBN: 1558532862
• ISBN13: 9781558532861
• Release Date: January 1994
• Publisher: Thomas Nelson
• Length: 240 Pages
• Weight: 0.60 lbs.
• Dimensions: 0.7" x 5.3" x 7.3"

Customer Reviews

Great gift at trainings/workshops or for new managers!

The average manager has no time to read big books. This one can be enjoyed during the "quiet" moments to calibrate your mindsetting. The book contains 236 short sentences that each can make you think about your own mind setting and that of your employees. Great tool to come back to the basics of Customer Satisfaction.