Rude Awakenings: Overcoming Civility Crisis in the Workplace

by Kevin Morrissey and Giovinella Gonthier

Book Overview

An increasingly serious workplace issue, incivility encompasses abuse by co-workers and includes bullying, badgering, slander, sabotage, ostracism and other rude behaviours. Yet despite the scale of... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 079315197X
• ISBN13: 9780793151974
• Release Date: March 2002
• Publisher: Kaplan Publishing
• Length: 229 Pages
• Weight: 0.65 lbs.
• Dimensions: 0.8" x 6.4" x 9.3"

Customer Reviews

An Eye-Opening Book

Civility is profitable for everyone - employers, employees, customers, and society as a whole. And incivility is harmful and unprofitable to everyone. That is the message of this book, and it is a message well presented and well supported. As a retired operations VP for a firm dealing exclusively with Fortune 500 companies, I was amazed at the insights Gonthier has into the lack of civility so common in today's workplace and into the causes of that lack of civility. And as a consumer and a customer, I was impressed by the breadth of her understanding of the stress and rudeness we all face in today's world and the straightforwardness of her approach to addressing and reducing those problems. While she does have a thorough and extremely helpful chapter on specific breaches of etiquette, this is really not a book on business etiquette. It is about how profitable it would be for all of us if we all treated each other with basic respect. She has very helpful ideas for implementing programs in the workplace to create a civil environment that is conducive to retaining the best workers, retaining customers, and building profitability.