Root Cause Analysis: Simplified Tools and Techniques

by Bjørn Andersen and Tom Fagerhaug

Book Overview

This updated and expanded edition discusses many different tools for root cause analysis and presents them in an easy-to-follow structure: a general description of the tool, its purpose and typical... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0873894669
• ISBN13: 9780873894661
• Release Date: December 1999
• Publisher: ASQ Quality Press
• Length: 155 Pages
• Weight: 1.30 lbs.
• Dimensions: 0.5" x 8.5" x 11.1"

Customer Reviews

Problem Solving for everyone

If you are looking for a basic, easy to comprehend text on problem-solving in your business or job role, this is the one for you. It will first explain you, what exactly root cause analysis means and how is it different from fixing the problem. next it will take you to the various tools for root cause analysis. Author uses the following approach in categorizing the tools: Tools for Problem Understanding -> Tools for possible cause generation & consensus reaching -> tools for possible cause & data collection -> tools for possible cause analysis -> tools for Cause & Effect Analysis. <br /> <br />Each tool is explained as follows: <br />Purpose & Application, Steps needed in using the tools, an example, a checklist for using the tool correctly and finally a template. <br /> <br />Last two chapters are on Tool selection and a case study, which are both useful. If you an advanced professional in this field, I'd recommend "The Quality Toolbox". And if you are an ASQ, buy it from there at cheaper price. <br /> <br />Good luck with problem solving!

Practical Help For All Disciplines

The information provided in this book helped me determine the root cause of our safety problems. The primary root cause turned out to be managers and workers consciously deciding when they would obey the safety rules. Knowing this, Iam now looking for ways to change ingrained behavior and the safety culture of the organization. I just wish finding and implementing effective solutions for this problem were as easy as determining the root cause.

Focuses on core thinking processes

I used the first edition of this book several years ago to develop a course on root cause analysis. I'd looked at many other books on RCA, but none focused on the cognitive process fundamental to understanding cause & effect relationships. This book does this but in a simple way. The second edition includes significant enhancements.

Root Cause Analysis

I found this book most helpful in trying to learn quickly the techniques of solving cause and effect problems; to which I had no previous study or training other than common sense. It gave me specfic ways of gathering information and using it as a basis of making decisions that effect our daily operation and to be able to find ways of improving the quality of what we do.