Romancing the Big Q: Dancing with the Quality Gorilla

by American Association of Blood Banks

You know the basics. Quality systems have long been indispensable to the functions of health-care institutions. You might even say that quality is "a good friend." But if your development stops there, your institution will likely be mediocre at best. The real value in your relationship with quality is uncovered when you let it evolve. Committing to a culture of continual improvement can be something like dancing with a gorilla who never tires; it...

• Format: Hardcover
• Language: English
• ISBN: 1563958295
• ISBN13: 9781563958298
• Release Date: June 2012
• Publisher: American Association of Blood Banks (AABB)
• Length: 242 Pages