Response Taiji: The Standard+Case Approach

by Rob England

Here is a sense-making model of work management that makes the distinction between standardised transactional work and complex case-solving work, and unpacks how we should manage each differently.

Standard+Case is a realistic approach to categorising and resolving any sort of response activity, such as service desk, tech support, public safety, social welfare, or health. If you have anything to do with responding to situations when providing...

• Format: Paperback
• Language: English
• ISBN: B0CDNMNT1S
• ISBN13: 9798853431478
• Release Date: August 2023
• Publisher: Independently Published
• Length: 158 Pages
• Weight: 0.84 lbs.
• Dimensions: 0.3" x 8.5" x 11.0"