This easy-to-use workbook combines up-to-date information with exercises to help you recognize, understand, and respond to other people's anger in positive, effective, and constructive ways. You've managed your anger. How do you deal with theirs? A stressed spouse, an irritable child, an irate customer, a potentially dangerous driver--they're mad, and how you react might make all the difference in a day, a relationship, a life. With...