Resolving Complaints for Professionals in Health Care

by Wendy Leebov

Book Overview

Service recovery and hospital complaint-handling are not a favorite subject among healthcare employees. Yet, if we learn to reframe complaints, we can embrace them as a second chance to make things... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0595283616
• ISBN13: 9780595283613
• Release Date: January 2003
• Publisher: Authors Choice Press
• Length: 60 Pages
• Weight: 0.35 lbs.
• Dimensions: 0.2" x 8.2" x 11.1"