Resolving Complaints for Professionals in Health Care

by Wendy Leebov

Book Overview

Service recovery and hospital complaint-handling are not a favorite subject among healthcare employees. Yet, if we learn to reframe complaints, we can embrace them as a second chance to make things... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 1480072532
• ISBN13: 9781480072534
• Release Date: October 2012
• Publisher: Createspace Independent Publishing Platform
• Length: 56 Pages
• Weight: 0.26 lbs.
• Dimensions: 0.1" x 6.0" x 9.0"