Remarkable Service

by Culinary Institute of America and The Culinary Institute of America (CIA)

Book Overview

A professional, highly trained staff offers a competitive advantage for all foodservice operations, from practical service skills (i.e., setting the table, serving the food, and presenting the check) to less tangible service skills (i.e., creating a welcoming space, exhibiting a helpful attitude, and anticipating customer needs). This revised edition has been thoroughly re-organized and updated with all-new photographs and includes new Scripts for...

• Format: Paperback
• Language: English
• ISBN: 1118116879
• ISBN13: 9781118116876
• Release Date: February 2014
• Publisher: Wiley
• Length: 304 Pages
• Weight: 1.32 lbs.
• Dimensions: 0.7" x 7.2" x 9.7"

Customer Reviews

Just what I would expect from the CIA

I highly recommend this book to anyone who wants to improve the table service in their establishment. Well thought out and laid out. I really enjoyed the history aspect of the book. It was an interesting read and a very helpful manual.

Not a bad little book, especially if you know service.

As someone that prides themself on customer satisfaction, I have to say this was not a bad little book. A lot is common sense, but some would learn from this. People like to be taken care of from start to finish in any industry and this is a good reminder in service.