Reinventing Your Contact Center: A Manager's Guide to Successful Multi-Channel CRM

by Lisa M. Schwartz and M.D. Schwartz, Lisa M.

Emphasizing the worth of positive customer interactions, Re-Inventing Your Contact Center provides tools for building the very best multi-channel customer relationship management system. Learn why... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0131837893
• ISBN13: 9780131837898
• Release Date: January 2006
• Publisher: Prentice Hall
• Length: 245 Pages
• Weight: 1.08 lbs.
• Dimensions: 0.4" x 8.1" x 10.0"