Ready-Made Activities for Customer Care Skills

By Simon Johnson

Designed to develop customer care skills, this book contains over 12 hours of ready-made training. Activities include: identifying your real customers; understanding customer expectations; communicating care to customers; telephone and face-to-face skills; and handling complaints.

• Format: Paperback
• Language: English
• ISBN: 0273606840
• ISBN13: 9780273606840
• Release Date: September 1994
• Publisher: Trans-Atlantic Publications
• Length: 224 Pages