Re-Organising Service Work: Call Centres in Germany and Britain

By Ursula Holtgrewe, Christian Kerst, Karen A Shire

This title was first published in 2002. Call centres are a type of service work that stand at the interface between corporations and consumers. They exemplify more general tendencies present within service work. They also have a particular public image - being associated in the public mind with low skilled and regimented work.

• Format: Hardcover
• Language: English
• ISBN: 1138718432
• ISBN13: 9781138718432
• Release Date: September 2017
• Publisher: Routledge
• Length: 244 Pages
• Weight: 1.14 lbs.
• Dimensions: 0.6" x 6.1" x 9.2"