Queueing Models Optimize Call Centers

by B Balamurugan

"Queueing Models Optimize Call Centers" written by B. Balamurugan is a comprehensive guide for call center professionals and researchers who want to understand the concepts and applications of queueing models in call centers. The book provides an in-depth analysis of how queueing models can be used to optimize the performance of call centers by reducing waiting time, minimizing service time, and controlling abandonment.
The book covers both Markovian...

• Format: Paperback
• Language: English
• ISBN: B0CLWHYSMY
• ISBN13: 9798868933141
• Release Date: October 2023
• Publisher: Self Publish
• Length: 198 Pages
• Weight: 0.60 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"