Quality Value Banking: Effective Management Systems That Increase Earnings, Lower Costs, and Provide Competitive Customer S

by Janet L. Gray and Thomas W. Harvey

The concept of quality, long used in the manufacturing sector, has become a top priority among financial institutions. This step-by-step introduction links the creation of quality with bottom-line financial profitability. It combines service quality techniques, organizational effectiveness analysis, and financial profitability strategies calling for management cooperation at all levels--cutting costs, increasing earnings and allowing competitive pricing of customer products and services. Based on the research of Drs. Juran and Edwards, it walks readers through the process of creating a quality management committee and evaluating the bank's products, services, organization and technology, and recommends quality improvement strategies. Also included is an in-depth case study based on the authors' entire program.

• Format: Hardcover
• Language: English
• ISBN: 0471550094
• ISBN13: 9780471550099
• Release Date: July 1992
• Publisher: Wiley
• Length: 240 Pages
• Weight: 1.13 lbs.
• Dimensions: 0.8" x 6.5" x 9.4"