Quality Service: What Every Hospitality Manager Needs to Know

by William B. Martin

Book Overview

A must-read for all hospitality managers in every sector of the industry, this text serves as a step-by-step guide to providing quality customer service. This book provides 32 Application Interaction... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0130930180
• ISBN13: 9780130930187
• Release Date: December 2019
• Publisher: Pearson
• Length: 224 Pages
• Weight: 0.78 lbs.
• Dimensions: 0.5" x 6.6" x 11.2"