Quality Management: Tools, Methods and Standards

by Marco Sartor

The book describes the most important quality management tools (e.g. QFD, Kano model), methods (e.g. FMEA, Six Sig-ma) and standards (e.g. IS0 9001, ISO 14001, ISO 27001, ISO 45001, SA8000). It reflects recent developments in the field. It is considered a must-read for students, academics, and practitioners.

• Format: Paperback
• Language: English
• ISBN: 1787698041
• ISBN13: 9781787698048
• Release Date: May 2019
• Publisher: Emerald Publishing Limited
• Length: 312 Pages
• Weight: 0.90 lbs.
• Dimensions: 0.8" x 6.0" x 8.9"