Quality Management: Creating and Sustaining Organizational Effectiveness

by Donna C.S. Summers

Book Overview

Quality Management: Creating and Sustaining Organizational Effectiveness, Second Edition explores how quality management has progressed from an emphasis on the management of quality to a focus on the... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0132626438
• Release Date: January 2005
• Publisher: Pearson College Div
• Length: 409 Pages
• Weight: 2.25 lbs.
• Dimensions: 9.3" x 1.0" x 7.0"