Quality Issues in Heritage Visitor Attractions

by Ian Yeoman

Book Overview

* Quality as a tool for success*Covers a diverse range of quality issues and theories in the context of heritage attractions* Well-respected international contributor team of academics and practitionersHeritage Tourism is the fastest growing component of the tourism market. Tourists have more choices than ever and their past experiences and future expectations make them even more discerning customers. A focus on quality can assist with customer satisfaction...

• Format: Hardcover
• Language: English
• ISBN: 0750646756
• ISBN13: 9780750646758
• Release Date: December 2000
• Publisher: Routledge
• Length: 294 Pages
• Weight: 1.35 lbs.
• Dimensions: 1.1" x 6.4" x 9.5"