Quality in Public Services: Managers' Choices.

by Lucy Gaster

The book closes the gap between politicians' rhetoric, public expectations and the day-to-day dilemmas facing managers wanting to improve the quality of public services. It offers a mixture of... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0335191606
• ISBN13: 9780335191604
• Release Date: January 1995
• Publisher: Open University Press
• Length: 160 Pages
• Weight: 0.49 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"