Quality in Public Services: Managers' Choices.

by Lucy Gaster

The book closes the gap between politicians' rhetoric, public expectations and the day-to-day dilemmas facing managers wanting to improve the quality of public services. It offers a mixture of conceptual clarification and practical awareness of the environment in which public service managers have to work. This is no 'missionary' or 'how to' book that peddles instant solutions. Instead, a variety of approaches to quality definition, implementation...

• Format: Paperback
• Language: English
• ISBN: 0335191606
• ISBN13: 9780335191604
• Release Date: January 1995
• Publisher: Open University Press
• Length: 160 Pages
• Weight: 0.49 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"