Quality in Library Service: A Competency-Based Staff Training Program First North American Edition (Library Science Series)

by Jennifer Burrell and Brad McGrath

QUALITY IN LIBRARY SERVICE: A Competency-Based Staff Training Program First North American Edition (Library Science Series) A Complete Professional Development Package: Training Manual With Slides, Role Plays, Forms, Quizzes: This practical staff training program for libraries is rooted in two key concepts: 1) the quality management philosophy and techniques of famed "Total Quality" expert William Edwards Deming and 2) the constant need for library...

• Format: Paperback
• Language: English
• ISBN: 1590958128
• ISBN13: 9781590958124
• Release Date: May 2007
• Publisher: Totalrecall Publications
• Length: 208 Pages
• Weight: 1.13 lbs.
• Dimensions: 0.4" x 8.3" x 11.7"