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Hardcover Quality in Action: 93 Lessons in Leadership, Participation, and Measurement Book

ISBN: 0471552062

ISBN13: 9780471552062

Quality in Action: 93 Lessons in Leadership, Participation, and Measurement

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Format: Hardcover

Condition: Good

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Book Overview

"Townsend and Gebhardt's book will quickly become known as the rational person's guide to BS-less quality improvement. It's a must read." -- Ron Zemke President, Performance Research Associates... This description may be from another edition of this product.

Customer Reviews

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An excellent primer for leaders and wannabee leaders!

Pat and Joan have, in this book, put together a practical, thought provoking and, when appropriate, humorous primer on what it takes to lead today's and tomorrow's organization. Get it, read it and read it again!
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