Quality Customer Service Rekindling the Art of Service to Customers

by Sharon L. Burton

Quality Customer Service Rekindling the Art of Service provides reflective and easy to read narratives about customer service, via the lens of seven characters that individually represent different... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0615148972
• ISBN13: 9780615148977
• Release Date: June 2007
• Publisher: Sharon L Burton
• Length: 164 Pages
• Weight: 0.55 lbs.
• Dimensions: 0.4" x 6.0" x 9.0"

Customer Reviews

Humorous yet informative...

Author Sharon Burton, who has nearly 20 years of experience in customer service, has written an easy to read and very entertaining business book geared towards the art of providing quality customer service. Burton uses seven characters to illustrate seven different customer service scenarios. Representing customer service scenarios in the areas of transportation, grocery, medical, restaurant, retail, banking and education, the characters first conduct a brainstorming session, and then decide to go seek out customer service from different businesses. The characters then reunite at the end of the week to discuss their experiences. The clever way that this book is written is like no other business book I have every read. It's entertaining and even humorous, yet informative. I highly recommend this book for business students or anyone interested in the customer service industry. - WheelMan Press Reviews