Quality Customer Service

by William B. Martin

Teach employees how to transmit a positive attitude, identify customer needs, and cultivate repeat business. This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0931961955
• ISBN13: 9780931961953
• Release Date: January 1993
• Publisher: Crisp Learning
• Length: 77 Pages
• Weight: 0.44 lbs.

Customer Reviews

Quality Customer Service

The workbook is very easy to read, follow and perform tasks, it is however a little misleading as being the "Fifty-Minute series". It would be fifty minutes if there is an instructor or someone else who has gone over the book that is doing it with you, however, if you are left on your own to navigate and perform the tasks, the time frame would be way over 50 minutes to complete the entire book.