Quality at Home for Older People: Involving Service Users in Defining Home Care Specifications

by Norma V. Raynes, Lydia Coulthard, Bogusia Temple

The government's NHS Plan emphasises the importance of services based on users' views.This highly topical report provides practical guidance on how to ensure that older people's views are heard and acted on, and their views monitored, in relation to service quality.Quality at home for older people: provides new information on the definition of quality in home care services by service users both under and over 80 years of age;identifies users' priorities...

• Format: Paperback
• Language: English
• ISBN: 1861343523
• ISBN13: 9781861343529
• Release Date: June 2001
• Publisher: Policy Press
• Length: 80 Pages