Service Quality & Customer Satisfaction

by Kuldeep Kumar

Digitalization and automation have created unlimited dependencies on the services provided by the telecom industry. There has been an elevation in calling, texting, gaming, and internet-related applications with dependencies on telecom services.To acquire a market share, the operators offer their services at a competitive price and value-added services. To sustain a highly competitive market, service providers must continuously work on service quality...

• Format: Paperback
• Language: English
• ISBN: 6203410187
• ISBN13: 9786203410181
• Release Date: February 2021
• Publisher: LAP Lambert Academic Publishing
• Length: 136 Pages
• Weight: 0.46 lbs.
• Dimensions: 0.3" x 6.0" x 9.0"