Willy Brandt once said that every good leader is also an amateurpsychologist. Nowhere is that more true than in today's new breedof business organization. In the high-involvement, high-commitmentorganization of the 1990s, every manager is called upon to assumethe role of leader, and the most successful leaders are those whopossess the psychological insight and skills needed to motivate andempower their staffs, facilitate teamwork and cooperation,...
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