Providing Quality Service: What Every Hospitality Service Provider Needs to Know

by William B. Martin

Confronting the challenge of delivering quality service, this complete guide to success for existing or potential hospitality service providers outlines a comprehensive quality customer service action... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0130967459
• ISBN13: 9780130967459
• Release Date: June 2002
• Publisher: Pearson
• Length: 192 Pages
• Weight: 0.90 lbs.
• Dimensions: 0.4" x 7.9" x 10.0"