Providing Quality in the Public Sector

by Lucy Gaster and Amanda Squires

This book argues that if public services are to be 'reformed' or 'improved', achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key 'stakeholders'. They need to be consulted and involved at every stage. Within inevitable resource constraints, it is their needs, balanced with those of society, which must be met. Service providers need to change their culture and behaviour to make...

• Format: Paperback
• Language: English
• ISBN: 0335209556
• ISBN13: 9780335209552
• Release Date: March 2003
• Publisher: Open University Press
• Length: 312 Pages
• Weight: 0.92 lbs.
• Dimensions: 0.7" x 6.0" x 9.0"