Providing Quality in the Public Sector

by Lucy Gaster and Amanda Squires

This book argues that if public services are to be 'reformed' or 'improved', achieving the best possible quality of service is essential. It starts from the premise that citizens and users are the key... This description may be from another edition of this product.

• Format: Paperback
• Language: English
• ISBN: 0335209556
• ISBN13: 9780335209552
• Release Date: March 2003
• Publisher: Open University Press
• Length: 312 Pages
• Weight: 0.92 lbs.
• Dimensions: 0.7" x 6.0" x 9.0"