Each case study includes a unique de-briefing scenario with advice on how to have handled the situation more effectively. PROVIDER-PATIENT PARTNERSHIPS provides solutions to difficult interaction dilemmas with patients. * Specific and realistic examples of interpersonal encounters in practice * Commentaries to provide insights from the scenerios on what "went wrong" in the interaction with the patient and how better to handle a similar situation next time * Progressive approach to dealing with challenges in the era of the internet-educated patient
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