Productivity and service quality

by Jaime Echegaray

Objective: To determine how service quality influences productivity in the company Importaciones y Exportaciones Felles E.I.R.L. in the district of Santa Mar?a, 2021.Methods: The study population was 25 workers of the company Importaciones y Exportaciones Felles E.I.R.L. The Likert scale questionnaire was used as a measurement instrument. The following dimensions were considered: Responsiveness, Empathy, Reliability, Efficiency, Effectiveness, Effectiveness...

• Format: Paperback
• Language: English
• ISBN: 6205766108
• ISBN13: 9786205766101
• Release Date: March 2023
• Publisher: Our Knowledge Publishing
• Length: 80 Pages
• Weight: 0.28 lbs.
• Dimensions: 0.2" x 6.0" x 9.0"