Process Redesign: The Implementation Guide for Managers

by Irving J. DeToro and Arthur R. Tenner

Book Overview

* Reengineering and Total Quality Management promised dramatic improvements in profit, efficiency, and quality, but a number of TQM initiatives ended in failure as a result of an incorrect or... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0201633914
• ISBN13: 9780201633917
• Release Date: January 1996
• Publisher: Prentice Hall
• Length: 332 Pages
• Weight: 1.65 lbs.
• Dimensions: 1.0" x 7.5" x 9.5"

Customer Reviews

Great Book for Beginning Process Engineers

This is a very thorough book that leads you through the entire redesign process. I especially liked Chapter 10, "Document Processes", as it is a good place to start the book. This is a very good book for process redesign training - not too detailed to bore training participants, but thorough enough to provide the trainees with a solid process redesign foundation. Packed with useful information and very, very good illustrations - examples that bring the point home. After reading this book, a good follow up is "Business Process Improvement Workbook" by Harrington, Esseling and van Nimwegen ....

Satisfactory

I use this book to teach business process management for the MBA class. It does not have the depth or rigor of a textbook, but does a decent job of addressing the major issues.

Excellent as an implementation guide

Extremely useful as a practical implementation guide