Process Management to Quality Improvement: The Way to Design, Document and Re-Engineer Business Systems

by Gary B. Born

Book Overview

In recent years, quality has gone to the top of the management agenda. However, the quality revolution is not yet won - it is threatened by unacceptably high costs in implementing systems. These costs can be rationalized by adopting more systematic approaches to the design of quality processes and systems.

• Format: Hardcover
• Language: English
• ISBN: 0471942839
• ISBN13: 9780471942832
• Release Date: December 1994
• Publisher: Wiley
• Length: 304 Pages
• Weight: 1.80 lbs.
• Dimensions: 0.9" x 7.3" x 10.1"

Customer Reviews

Essential Reading

The author of this book brings analytic ability, wisdom and insight of an exceptional order. It has established itself among the business systems elite as a major contribution. It is highly recommended to all those in process management, quality improvement and business systems as a book that will illuminate and enhance the reader.