Proactive Customer Service

by Charles D. Brennan and Charles D. Brennan Jr.

Resolve problems, place orders, satisfy existing customers...this was the realm of the traditional customer service representative. Now they're faced with an added mandate, and it's a whopper:... This description may be from another edition of this product.

• Format: Hardcover
• Language: English
• ISBN: 0814403727
• ISBN13: 9780814403723
• Release Date: January 1997
• Publisher: Amacom
• Length: 224 Pages
• Weight: 1.10 lbs.
• Dimensions: 0.9" x 6.4" x 9.4"